Key Telephone Systems Vs VoIP-IP PBX Phone Systems
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Key Telephone Systems Vs VoIP-IP PBX Phone Systems
What may be the difference between a Key Telephone System & a PBX Phone System? With the introduction of VoIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to acquire the right phone system today.
I have cut and pasted the subsequent text from your Google search, just to show you a classic example of a technically correct reason behind this question that could not only be technical jargon for you, but additionally throw up a lot of new questions.
A key system has telephones with multiple buttons that enable the user to directly find the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) through the central office to become shared and also the switching for selecting wrinkles is within the PBX. A PBX is oftentimes referred to like a phone switch.
Key systems usually are found in small companies where few features are needed. A PBX is usually seen in larger companies that need more capabilities.
Was I right?
Questions?
- What is really a switch? What is central office?- I didn't quite realise why PBX is a phone switch as well as the KTS is not a switch?
- Why do I care? All I want is certainly one phone on my own desk for all those my lines.
- It is great to acquire lots of features, but I still do not know what I need and what I don't.
- I am a business, use I have to consider a Key Telephone System?
- Is the PBX Phone system not for me personally?
- Is the PBX more costly?
- Well I don''t want being stuck with something is having few features, precisely what do I do?
- What are the features a Key Telephone System has and also the PBX doesn't?
- I do know an agent who has a business phone system and that he says its a PBX... he has a staff of six!! And I am confused! Did he get cheated? or Did he pay a lot of for something he didn't need?
- Gosh, I can recognize that there are different models, the good news is I have to handle different architectures in phone systems?
- Help!
Ok. Here is our version in the explanation...
And this is really the most important thing you'll ever need to find out in today's market, where you will find hundreds of new phone systems with VoIP technology, IP PBX Systems, IP Phone Systems which are competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently within a sales meeting, a potential customer was all in favour of the new VoIP PBX, nevertheless it was this KEY difference, (no pun intended!) that made them reject the VoIP PBX and judge the Traditional Key Telephone System from your well established manufacturer.
What was this "key "difference?
Key System Functionality sometimes appears when each business phone or extension attached to your business phone system will be able to have a button (called Line or CO Button) dedicated for every Phone Line you have for calling out i.e. the neighborhood telephone company or CO lines.
When you press this Line Button on your own phone, you might be actually connected to one from the CO Lines from a phone company.
Lets say you have subscribed for 4 business telephone lines from the local phone company then you may have Line 1, Line 2, Line 3 and Line 4 Buttons on your small business phone.
You can pick and judge what ever line you wish to dial out. Also if one with the lines is faulty you may actually hear a crackling or if it is dead then you will hear nothing except a small hiss. In short you might be able to SEE all of your lines getting into the office.
You will be able to see the status when someone in a cubicle is using any with the CO Lines, since the corresponding Line Button will probably be lit up RED or possess a Black Triangle against it (this feature will come in all business phone systems with slight variations.) If you press this Lit up Line Button, it'll beep at you of course, if you have a very display, it will show you the current status as LINE BUSY.
Based in my experience inside practical world, KEY Telephone Systems HAVE All plus much more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence is a HUGE factor for many small businesses who usually have about 3 to 8 CO Lines resulting in 3 to 25 phones.
And what is really a PBX Telephone System?
In fact, the PBX Telephone System, inside the practical sense, doesn't need the Line Presence feature or CO Line Button feature whatsoever!
Which makes all the PBX System a lttle bit inferior compared to a Key Telephone System. Doesn't it? Well, take my word..this really is. Key Telephone Systems have got all the features you are going to possibly need, whether you happen to be a big business or a business.
It applies, though, that if you're a super large business , like Microsoft, or GE or AT&T etc. i.e when you need lots and lots of CO Lines compared to number of buttons on your organization phone, you would go to get a pure PBX Telephone System.
(That doesn't mean you cannot use a Key Telephone System for big organizations...Key Telephone Systems might be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems.)
How would you setup a Key Telephone System being a PBX?
Very simple. Just remove all Line Buttons out of your Key Telephone, and make use of "9" in your dial pad to have the first available line to dial out. That's the exact difference between an IP PBX and also the Traditional Phone System. You will not be capable of put a line on hold at one phone, and go on it on another phone. Simply because there is no need individual line buttons while on an IP PBX Phone.
A PBX or Private Branch Exchange, is often a business phone system that does not need the capability to have Line Presence on its business phones or extensions. Now you can find technical differences in how they work, being a switch, and so forth. however when it comes to knowing,that is the KEY feature.
Both phone systems have the capability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, to get a wide range of office sizes.
The critical point is the fact that most with the IP PBX Systems or IP Phone Systems or VoIP Phone Systems DO NOT have the Line Presence feature.
And if you believe that's important to you personally, the same as our last client did, then please do not opt for the IP PBX System! VoIP PBX or IP PBX might not be for everybody.
But should you need some wonderful features, unlimited voicemail ports, voice-mail to email, unlimited extension capability, menu driven web interface for programming, call centre features, off-site remote extension included inside the base price, then this may be the system for you personally.
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